Refund policy

Return and Refund Policy

Savuki Drilling primarily provides borehole drilling, water solution services, equipment supply, and related installations. Because many of our services and products are quoted, planned, or installed specifically for each customer’s property, returns and refunds are handled as follows:

Services

• Quotations, consultations, and site-based services are provided based on the information supplied by the customer and may be subject to site conditions, access, geology, water yield, and final scope.
• Once a service has been scheduled, completed, or partially completed, it is generally non-refundable, except where required by law or where Savuki Drilling agrees otherwise in writing.
• If a booking deposit or reservation fee is paid, any refund will be considered based on the stage of the project and costs already incurred.

Equipment and supplied products

• If Savuki Drilling supplies equipment such as pumps, tanks, pump house components, or related items, customers must inspect the goods upon delivery or installation.
• Claims for damaged, faulty, or incorrect items should be reported to us within 7 days of delivery or installation.
• Approved returns must be unused, in their original condition, and returned with all original parts and packaging where applicable.
• Custom-ordered, installed, or specially sourced items may not be eligible for return once ordered, fitted, or commissioned.

Refunds

• If a refund is approved, it will be processed using the original payment method where possible.
• Refund processing times may vary depending on the payment provider or bank.
• Savuki Drilling reserves the right to inspect returned goods before approving a refund or replacement.

For assistance with returns or refunds, please contact us at savukidrill@gmail.com or savukitzn@gmail.com.